Returns & Exchanges
At Music Swop Shop, we want you to be completely satisfied with your gear, which is why we offer a straightforward return process for all our electronic instruments and audio equipment. If your purchase doesn't hit the right note, you can return it within 14 days of receipt for a refund or store credit.
Initiate Your Return
Contact our support team via email with your order number and a brief explanation of why the equipment is being returned to receive a Return Authorization.
Pack with Care
Securely package the item in its original box with all included cables, manuals, and accessories to ensure it arrives back at our shop in its original condition.
Ship to Workshop
Affix the provided return label or ship the package via a tracked courier service to our main warehouse for inspection and processing.
Inspection and Refund
Once our technicians verify the item's condition and functionality, we will process your refund or issue store credit within 3 to 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing