Frequently Asked Questions
Everything you need to know about buying, selling, and shipping gear.
Do you test used equipment before it is listed?
Yes, every piece of pre-owned gear undergoes a rigorous inspection and testing process by our technicians to ensure it meets our quality standards before it hits the shop floor.
How long does shipping take for fragile electronics?
We use specialized packing materials for delicate instruments and electronics. Domestic orders typically arrive within 3-7 business days depending on your location.
What is your return policy on used gear?
We offer a 48-hour approval period for most items. If the gear isn't right for you, contact us within two days of receipt to initiate a return for a store credit or refund.
Can I trade in my old equipment for store credit?
Absolutely. Our 'Swop' program allows you to bring in your functional music gear for an appraisal. We offer competitive trade-in values towards any new or used purchase.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees required by their local government.
What payment methods do you accept?
We accept all major credit cards, PayPal, and various 'Buy Now, Pay Later' services to make upgrading your studio setup more accessible.